Policies
At Quality Academy®, we are committed to transparency, compliance, and continual improvement. Please find below our organizational policies covering training and certification services.
Terms and Conditions
Outlines the rules, responsibilities, and expectations for using our training and certification services.
Complaints Handling Policy
We are committed to resolving all complaints in a professional, fair, and timely manner. Learn how to submit a complaint and how we handle your concerns.
QHSE Policy
Demonstrates our commitment to maintaining high standards of quality, safety, and environmental sustainability in all training operations.
Conflict of Interest Policy
Outlines how we identify, disclose, and manage potential conflicts to ensure objectivity and fairness in all our training and certification services.
Privacy Policy
Explains how we collect, use, and protect your personal data when you interact with our services.
Equality Policy
Outlines our commitment to providing equal opportunity to all learners and staff, without discrimination.
Reasonable Adjustment & Special Consideration
Explains how we support learners with disabilities or special needs, and how to apply for adjustments or considerations.
Malpractice & Maladministration
Details how we handle academic misconduct, unethical behavior, and breaches of integrity in training and assessment.
Business Continuity Plan
Outlines how we prepare for and respond to disruptions, ensuring continuity of training and support.
