Terms and Conditions

Booking Policy​

  1. On confirmation of booking for individuals, full payment must be received before commencement of the course. 
  2. Course fees include:
    - Classroom Courses: Coloured-Printed Learner Handbook, notepads, articles, pen/pencils, exams, certificate/s, and coffee & lunch meals during the course period.
    - Online / VILT Courses: Digital-Copy of Learner Handbook, Learner Workbook, and certificate/s.
    - Accommodation and Transportations are not included in the “course registration fee” 
  3. Invoices raised on company accounts, must be paid as per terms and conditions stated on invoice. Failure will result in withholding of course or results/certificates.
  4. For trainees who have attended one or more of our training programs, they receive a (QA Cash-Back) added directly to their online QA Wallet - can be accesed at your account dashboard - which enables them to register in further courses with discounted rates. This amount is valid for a year ONLY from its issuing date and could be extended as the trainee attends further trainings.
  5. Delegates are responsible for payment of the own accommodation/flights/local transportation and reservations.
  6. Attendance limit is 100% out of course duration, if the learner exceeded the attendance limit; his registration will be canceled, and no even attendance certificates will be issued.
  7. The final project (if required) should be provided at its specific dates, failed to do that, will cause your cancelation from your course, even you were pass at the final examination.
  8. Extra fees may be applied for shipping certificates.
  9. Issued Certificates should be received or advised for shipping by learner maximum by 12 months from the notification date.
  10. Video and Audio recording is not allowed within the training rooms.
  11. Special rates are published for Egyptians and Sudanese. Automatic rates will be calculated and published based on your chosen address at checkout page.

 

LAST REVIEWED ON 26 AUGUST 2023

Amendment Policy

  • QA reserves the right to change the published prices of any course programmes or materials or any course contents without prior notice.
  • QA reserves the right to change the venue or the course facilitator at any time, if needed.
  • QA reserves the right to cancel/postpone a course at any time without liability. In this case, delegates will be offered an alternative date or a full refund of the course fees - In a condition of receive your objection and cancelation request within a maximum period of 5 working days from the date of notifying you of the change. otherwise; it will be considered as an acceptance from your side.

 

LAST REVIEWED ON 26 AUGUST 2023

Amendment Policy

  • QA reserves the right to change the published prices of any course programmes or materials or any course contents without prior notice.
  • QA reserves the right to change the venue or the course facilitator at any time, if needed.
  • QA reserves the right to cancel/postpone a course at any time without liability. In this case, delegates will be offered an alternative date or a full refund of the course fees - In a condition of receive your objection and cancelation request within a maximum period of 5 working days from the date of notifying you of the change. otherwise; it will be considered as an acceptance from your side.

 

LAST REVIEWED ON 26 AUGUST 2023

Cancelation & Refund Policy

All cancellations must be confirmed in writing to QA

  • 14 or more working days* prior to the start date, 100% of the course fees will be refunded;
  • 08-14 working days* prior to the start date, 50% of the course fee will be refunded;
  • 07 working days* or less/before the start of the course, no refund.

No Cancelation or Refunds for Confirmed In-House and Customized Training Projects, once the dates are confirmed and invoice is issued.

For Packages and Diploma registrations; all refunds (if accepted) can be done by crediting the paid amount to the QA wallet after deducting the cancellation charges and all of the other applied charges (if any). The learner will be able to use this amount on future registrations online within one year from the date of the payment date.

Refunds will be effected only through the original mode of payment. Refunds for online payments (by Credit Card) are subject to bank surcharge of 3% for locals cards and 4% for international cards.

(*) Please note that in the UAE working days are from Monday to Friday

LAST REVIEWED ON 26 AUGUST 2023

Transfer Policy

There will be no additional charge if an alternate/substitute person wishes to replace the original delegate - before the course date. Please inform us in writing of any changes to the original booking. However, if a delegate fails to attend the course, the fee remains payable.

 

LAST REVIEWED ON 26 AUGUST 2023

Dress Code Inside Training Rooms

We ask delegates to wear smart casual clothing to a training course; but it’s advised for classic clothing at the last day for group pictures taken at the end of each course. Shorts and/or Slippers are NOT allowed inside our training rooms.

 

LAST REVIEWED ON 26 AUGUST 2023

Intellectual Copyright

QA has the sole copyright to all course materials.

LAST REVIEWED ON 26 AUGUST 2023