Business Continuity Plan

Business Continuity Plan

Quality Academy (hereafter referred to as “the company”) is committed to ensuring the highest level of education and development for all of its learners. This is particularly important during times of disruption which can be caused by a variety of different scenarios. As Managing Director, supported by the dedicated team, I will be responsible for the coherence and effectiveness of the company’s business continuity planning arrangements. This includes ensuring that the company is fully prepared to cope with any incident that may arise and providing a continued education and place of safety for the staff and learners. This Business Continuity Plan will enable Quality Academy to fulfil its obligations to:

• Protect the learners, staff and tutors
• Support the work of the Emergency Services
• Maintain business continuity when faced with any disruptive challenge. We will achieve this through:
  • Effective planning and preparation
  • Establishing roles, responsibilities and a leadership structure
  • Working towards a confident and controlled incident response and recovery
  • Tailoring this plan to meet the company’s specific needs; We recognise that it is the responsibility of every member of staff and the company’s personnel to be familiar with the plan and its contents. This plan will be regularly reviewed and kept up to date in order to fulfil the above obligations to a high standard.

Support the work of the Emergency Services

Quality Academy recognises the need to support the work of the Emergency Services, especially during times of disruption. The director and staff acknowledge their responsibility for providing a safe working environment and effective procedures for ensuring the safety of staff and learners, building and equipment maintenance, IT systems, access and egress in an emergency and liaising with the emergency services.

In an evacuation, staff will congregate with learners and visitors in the main entrance area across the road; as this provides the safest area for the building. The staff member or director will ensure that the emergency services have been called and present themselves to them to support their enquiries.

QA Is fortunate in as much as it does not rely on the premises to be able to deliver its courses, as much of its delivery is conducted off site or at outsource meeting rooms by contacting with hotels. With good local links the company already has access to a range of training venues.

As part of the company’s resilience planning it has business interruption insurance in order to safeguard itself from times of disruption.

Working files are located electronically to minimise the requirement for physical files enabling continuity and available records in order to deliver effective services.

The managing director Ayman Barakat, takes overall responsibility for management and coordination of delivery of the continuity plan, supported by Malak Barakat and Ehab Barakat who manages the delivery and staff support, Aya Osama and Ehab Barakat who manages compliance and data processing and the delivery team include subcontractors as well, who will provide stability for the learners.

The review of our policies and procedures provides us with an opportunity to develop confidence in our ability to respond in a timely and effective manner, to minimise disruption, maintain delivery and coordinate effective recovery from disruption.

Tailoring this plan to meet the company’s specific needs.

We recognise that it is the responsibility of every member of staff to be familiar with the plan and its contents. This plan will be regularly reviewed and kept up to date in order to fulfil the above obligations to a high standard.

LAST REVIEWED ON 13 SEPTEMBER 2023