ONLINE PROCTORED EXAMINATIONS
Complete your examination remotely through a secure online assessment process, with clear guidance and support before you begin.
CHECK YOUR EXAMINATION INSTRUCTIONS
WHICH EXAMINATION METHOD APPLIES?
Your examination instructions will confirm whether your exam is proctored by Quality Academy® or delivered through CQI’s SARAS assessment system.
QUALITY ACADEMY ONLINE PROCTORING
This page explains the online examination process for learners whose examination is delivered and remotely proctored by Quality Academy®.
This may include examinations for Quality Academy Certified Courses and certain CQI & IRCA Certified Training Courses.
If your instructions refer to Quality Academy online proctoring, continue reading below.
CQI ONLINE EXAMINATION — SARAS
Some CQI & IRCA Certified Training Courses use CQI’s secure online assessment system, SARAS.
Eligible learners receive their login credentials and examination instructions by email. The examination is remotely proctored and must be completed within the permitted examination window.
Platform and assessment: CQI SARAS
HOW THE PROCESS WORKS
Follow the instructions provided for your course and complete each step before starting your online examination.
REVIEW YOUR INSTRUCTIONS
Check the examination information provided in your course portal or email, including the examination format, permitted time and applicable rules.
SCHEDULE OR ACCESS YOUR EXAM
Follow the provided instructions to schedule your examination or access it during the permitted examination period.
COMPLETE THE REQUIRED CHECKS
Prepare your identification, test your webcam and microphone, and confirm that your computer and examination environment meet the requirements.
TAKE YOUR EXAMINATION
Join punctually, complete the identity and environment checks, and follow the proctor’s instructions throughout the examination.
VIDEO GUIDE
WATCH HOW ONLINE PROCTORING WORKS
Watch this short guide to understand the general online proctoring process before your examination.
This video provides general guidance. Always follow the specific examination instructions provided for your course.
PREPARE BEFORE YOUR EXAM
ONLINE EXAMINATION REQUIREMENTS
Make sure your equipment, identification and examination environment are ready before joining your scheduled examination.
- Use a desktop or laptop computer—not a smartphone or tablet.
- Ensure that you have a stable, high-speed internet connection.
- Use a functioning webcam, microphone and speakers or headset.
- Keep your computer connected to a reliable power source.
- Close unnecessary applications, notifications and browser tabs before starting.
- Disconnect additional screens unless their use has been expressly permitted.
- Take the examination in a quiet, private and adequately lit room.
- Make sure that no other person enters or remains in the room.
- Keep your desk clear except for items specifically permitted for your examination.
- Remove mobile phones, smart watches, cameras and other unauthorised devices.
- Be prepared to show your room and workspace to the proctor if requested.
- Have a valid government-issued photo ID ready for identity verification.
- The name on your identification should match your registered learner information.
- Your face must remain clearly visible on camera throughout the examination.
- Do not cover your face or ears unless an approved reasonable adjustment applies.
- Your webcam and microphone must remain active as instructed by the proctor.
- Use only the materials expressly permitted in your examination instructions.
- Do not communicate with or receive assistance from another person.
- Do not copy, record, photograph, reproduce or share examination content.
- Remain within the webcam view unless the proctor gives permission to move.
- Follow all instructions issued by the proctor throughout the examination.
Failure to follow the examination rules may result in the examination being paused, terminated or reported for further investigation.
EXAMINATION DAY
BE READY BEFORE YOU BEGIN
A few final checks will help you start on time and avoid preventable interruptions during your examination.EXAMINATION DAY
- ✓ Join at the time stated in your examination instructions and allow sufficient time for identity and technical checks.
- ✓ Keep your valid government-issued photo identification ready.
- ✓ Test your internet connection, webcam, microphone and speakers before joining.
- ✓ Clear your desk and remove all unauthorised materials and electronic devices.
- ✓ Inform others that you must not be disturbed during the examination.
- ✓ Follow the proctor’s instructions and remain visible on camera throughout the examination.
- ✓ If a technical problem occurs, notify the proctor and follow the instructions provided.
WE ARE HERE TO HELP
NEED EXAMINATION SUPPORT?
Contact Quality Academy® if you need clarification about your examination instructions, technical requirements or scheduling arrangements.
If you require a reasonable adjustment, please contact us as early as possible before your examination. Requests are reviewed individually and may require supporting information and approval.
If your examination is delivered through CQI SARAS, please follow the support instructions contained in the CQI online examination guide.
If you require a reasonable adjustment, please contact us as early as possible before your examination. Requests are reviewed individually and may require supporting information and approval.
If your examination is delivered through CQI SARAS, please follow the support instructions contained in the CQI online examination guide.
If your examination is delivered through CQI SARAS and you require assistance with the assessment system, contact the CQI & IRCA support team.
