RCA Root Cause Analysis

Learning Delivery Methods

03 Days

Equivalent to 24 hrs.

Rewards Points

QA Icon

This Root Cause Analysis training course will enable delegates to remain abreast of the latest researched trends, techniques and strategies to improve the condition and performance of their operational process. This hands-on intervention will equip you with the necessary basic knowledge and skills to optimize the function, daily running, and maintenance of the five main aspects of the process.

Delegates will be exposed to and learn the core competencies required for successful problem solving and solution implementation of an effective operations process against the background of the current global economic downturn. They will complete several in-course assignments, which will enhance their problem solving skills and which will serve as an action plan for improvement. Setting the correct priorities and doing the right thing, makes all the difference to your performance.

This training course will highlight:

  • Terminologies - 112 Tools and Techniques for RCFA
  • A modern holistic approach to understanding the operational process
  • Process Maturity Indexing, Planning and Protocols
  • Exact performance measurement and performance management modeling
  • More than one hundred “Human Factors” as a Source of Error
  • This is a 3-day (24hrs) learning event.
  • Start/Finish Times: 09:00am – 17:00pm
  • Prior Learning Requirement: There are no formal prerequisites for this course.

Unit One: RCA versus RCFA – Review of Principles

Competency Description: As a competent technical employee, you have to understand the full complexity of the operation in which you are playing a key role and the impact you can have in your organization.

Key behaviors

  • Organizational definition

  • Baseline organizational principles

  • Creating models – a core skill

  • Model application – enable change

Topics to be covered

  • Problem identification and definition of problems

  • Defining your Operational Process

  • Terminologies in current use: Integration, Agility, Deviation from Standard

  • What is World Class Operations?

  • Three knowledge types

  • 20 Baseline aspects to consider with RCA as Prime Causes

  • Generic Performance Measurement Model of a complex issue – 6 levels

  • Single Task performance measurement

  • The 10 point Planning Standard and the role of the Planning Department


Unit Two: Basic Cause / Effect Dynamics Tools

Competency Description: Doing the “Right” things at the “Right” time will be more effective and efficient than any other half understood or misunderstood improvement initiative.

Key behaviors

  • Analyzing situations and data which you have already in your possession

  • Classification and grouping of variables into patterns

  • Taking a firm stand on what is wrong and what is right

  • Delegation skills and priority setting

Topics to be covered

  • Variability Analysis of Causes

  • Application of effective Variability Analysis in order to rate and classify Causes

  • Selecting the Optimum maintenance tactic distribution

  • Run To Failure (RTF)

  • Condition Based Maintenance (CBM)

  • Time Based Maintenance (TBM)

  • Skills Level Upgrade (SLU)

  • Design Out Maintenance (DOM)

  • Process Maturity Indexing


Unit Three: Advanced Cause / Effect Analysis

Competency Description: Gaining the skill to develop and understand relationships between process variables before making snap decisions and utilizing the strengths of your team to obtain the optimum outcome. Communication skills are key to success.

Key behaviors

  • Learning how to apply the three knowledge types

  • Application of “Reasoned Judgement” by going to the extreme positions

  • Setting of SMART standards

  • Understanding variable frequencies in a process audit

Topics to be covered

  • A range of simple Cause / Effect relationships

  • Seven generic relationships between two variables

  • More complex modelling techniques

  • A “Blueprint” for effective operational practice

  • Leadership Development and Motivation of  Operations employees

  • Maintenance/Operations Process Standards based on regular audits with variable frequencies

  • Principles of Information Management

  • Definition; Difficulty and Commitment combined to assess Probability of Success


Unit Four: Problem Solving in the Operations Environment

Competency Description: Awareness of numerous different problem solving techniques is a valuable asset, but all cannot be applied in every situation. Recognizing those that you are competent to use is the best place to start.

Key behaviors

  • Memorizing the principles of your selected techniques

  • Modelling your selected techniques

  • Understanding that everything is about the consequences

  • Identifying the level of acceptable risk in your process

Topics to be covered

  • Problem Solving Techniques and application

  • Risk identification, assessment and control

  • IERIC-PDI Technique

  • RCM – 7 key questions

  • Consequence of Functional Failure

  • 8 “D’s” and ALARP

  • Exercises and Facilitation


Unit Five: Scenario Analysis and Action Plan Development

Competency Description: Listing the first steps of your action plan and applying the principle of changing: “I have to do this” to “I want to do this” as an energizing and self-motivational tool.

Key behaviors

  • Becoming aware of the origin and solutions available in TRIZ

  • Utilizing your audit as a basis for developing your action plan

  • Creating a climate of avoiding personal blame

  • Establishing responsibility and accountability

Topics to be covered

  • Theory of Inventive Problem Solving

  • Commercial programs: Pro’s and Con’s

  • Addressing delegate problems

  • Understanding the complexity - Putting it all together

  • Assessment Assignment and program evaluation

This course is fully recognised by QA

The delegate is assessed based on participation and performance throughout the duration of the course. This includes all exercises, role plays, case studies and all other activities during the course. Please note, full attendance is required during the training course.

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Engineering and Technical Managers and Supervisors from any industry
  • Maintenance Planners and Coordinators
  • Operations and Manufacturing Managers and Supervisors
  • Foremen and Team leaders
  • Plant Engineers and Process System Managers
  • Section Engineers and Planners

Course Pre-Requisite

There are no formal prerequisites for this course.

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