Training Operations Supervisor

We are looking to employ a Training Operations Supervisor with outstanding written, verbal and interpersonal communication skills. A Training Operations Supervisor is expected to be a strategic thinker with fantastic organizational and time management skills. Must  have excellent research skills with the ability to multitask and adapt in a fast-paced environment.

To ensure success, Training Operations Supervisor should understand the business operation and decision-making processes with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce. Top candidates will be innovative, strong decision-makers and outstanding facilitators of learning and change.

Job Responsibilities:

• Design and Execute (with the help of your team) the training plan for new accounts. This includes academics and logistical aspects.
• Ensure that academic and logistical follow up systems are being properly observed to ensure up-to-date metrics and ensure customer satisfaction.
• Generate & Review reporting system to ensure data integrity and that proper information is given in a timely manner.
• troubleshoot and handle important clients and client cases
• meet with instructors and staff regularly to ensure mot up to date information, methodology, and learning material are being implemented and handle inquires and comments.
• Evaluate l performance to ensure that training is meeting business needs and improving performance.
• Assess employees’ skills, performance and productivity to identify areas of improvement.
• Drive brand values and philosophy through all training and development activities.
• Select and manage resources, including working with both internal employees and suppliers to ensure excellence.

• Min 2-3 years of supervisory experience in a similar company(s) is a MUST.
• Native or Near Native English Fluency is a MUST.
• Superb track record in developing and executing successful training programs.
• Critical thinker with innovative problem solving skills.
• Highly computer literate with proficiency in MS Office (especially Excel & PowerPoint)and related business and communication tools.
• Familiar with traditional and modern training processes.
• Fantastic organizational and time management skills.
• Strategic and creative mindset.
• Meticulous attention to detail.
• Owns a Car – highly recommended.